Shipping
Shipping & Delivery
Shipping Policy
Every eClergys garment is made to order with care for quality craftsmanship, comfort, and proper fit. Here is how your order travels from our tailors to your door.
I
Handling
Your order is prepared, inspected, and packed within 2–3 business days.
II
Dispatch
Once shipped, you receive an email with your tracking details.
III
Delivery
Your garments arrive within the transit time of the shipping method chosen at checkout.
Rates & Delivery Times
Choose how your order travels
Shipping times are counted in business days (Monday–Friday, excluding holidays) and begin after the 2–3 business day handling period.
United States
Domestic10–15 business days
Free on orders over $300
Estimated total with handling: 12–18 business days
7–10 business days
Estimated total with handling: 9–13 business days
Worldwide
International10–15 business days
Free on orders over $300
Estimated total with handling: 12–18 business days
8–12 business days
Estimated total with handling: 10–15 business days
Delivery times are estimates provided by our carriers and may be affected by holidays, weather, or customs inspection.
How We Ship
From our tailors to your door
Production & Dispatch
Skilled artisans carefully tailor every garment, which is then sent to our Virginia facility for inspection, labeling, and domestic dispatch within the United States.
This ensures a tax-free and hassle-free delivery experience for our U.S. customers.
Customs & Duties
Express orders are shipped via FedEx or DHL from our production facility outside the United States. VAT, customs duties, and import fees are not included in the shipping cost and must be paid by the customer in accordance with local regulations.
Failure to pay these charges or refusal of delivery may result in the parcel being returned or disposed of without refund or replacement.
Returns & Exchanges
We stand behind our craftsmanship
We value your satisfaction. Please review our return terms carefully.
Reporting a Problem
Please report any problem with your order within 10–15 days of delivery.Unauthorized Returns
Returns sent without contacting our support team will not be accepted.Defective or Incorrect Items
If your garment arrives damaged or incorrect, we will offer a full refund or replacement after inspection.Sizing Issues
If your made-to-order garment matches the size ordered but doesn’t fit properly, you may reorder the same item at 50% off. Refunds are not available in such cases.Non-Returnable Items
Custom-made or personalized items are non-refundable, except in the event of a defect.Return Shipping
The customer is responsible for return shipping costs.Questions?
We’re here to help
Need help with an order, delivery date, or tracking? Our team is happy to assist.
Contact Us